🚚 Shipping & Delivery

1. How long does shipping take?

We process all orders within 1-2 business days (Monday-Friday). Once dispatched:
•Standard delivery within India takes 3-7 working days. Internationally shipping usually takes 7-15 working days.
Please note: Orders placed on weekends or bank holidays will be processed the next business day.

3. Do you ship internationally?

yes, we do ship internationally. Delivery time and charges depend on the destination country

↩️ Returns & Exchanges

4. What is your return policy?

We want you to love your purchase! We accept returns within 30 days of delivery. Items must be:
• Unused and unworn
• In original packaging with all tags attached
• In the same condition as received
Sale items, personalized products, and intimate apparel cannot be returned for hygiene reasons.

5. How do I return an item?

Returning is easy! Simply:
1. Email us at returns@allurely.shop01@gmail.com with your order number
2. We'll send you a prepaid return label within 24 hours
3. Pack your items securely and attach the return label
4. Drop off at any Royal Mail post office
5. Refunds are processed within 5-7 business days after we receive your return

💳 Payment & Orders

6. What payment methods do you accept?

We accept all major payment methods for your convenience:
• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Buy Now, Pay Later: Shop Pay Installments, Klarna
All payments are processed securely with 256-bit SSL encryption.

7. Can I track my order?

Absolutely! Once your order ships, you'll receive:
• Email confirmation with tracking number
• SMS updates (if you opted in)
• Real-time tracking through our website
You can also track your order anytime by visiting our Order tracking page and entering your order number.

8. Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placing them, as long as they haven't been dispatched. After this window, please contact our customer service team immediately - we'll do our best to help, though we cannot guarantee changes once items are in transit.

🛡️ Product & Quality

9. What if my item arrives damaged?

We're sorry if your item arrived damaged! Please:
• Contact us within 48 hours at support@allurely.shop01@gmail.com
• Include photos of the damaged item and packaging
• Provide your order number
We'll immediately arrange a replacement or full refund at no cost to you, including return ship.

📞 Customer Service

11. How can I contact customer service?

We're here to help! Reach us through:
• Email: allurely.shopo1@gmail.com


We respond to all inquiries within 48 hours during business days. For urgent matters, please mark your email as 'URGENT' in the subject line.

Still have questions?

Can't find the answer you're looking for? Our friendly customer service team is ready to help!